Refund Policy

The free tier of KATARUU involves no payment and no charges. No refund policy applies to free tier usage.

You may request a full refund within 14 days of purchase, for any reason, with no conditions or exceptions. To request a refund, contact support@kataruu.com. Refunds are processed by Paddle, our Merchant of Record, in accordance with Paddle's Buyer Terms.

Gift purchases ($29 single episode; $99 bundle of five) are covered by the same 14-day full-refund window, provided the gift has not yet been redeemed. Once a recipient redeems a gift, that gift becomes non-refundable. Unredeemed gifts expire 90 days after purchase; expiry does not extend the refund window. Refunds are processed by Paddle as Merchant of Record.

For refund requests, contact Paddle directly via the receipt in your confirmation email or paddle.net, or email support@kataruu.com and we will route your request to Paddle.

To request a refund, contact us at support@kataruu.com. We will forward your request to Paddle, our Merchant of Record, and process it in accordance with Paddle's Buyer Terms.

For questions about your subscription or billing, contact Paddle at paddle.net or help@paddle.com.

For questions about the KATARUU product itself, contact us at support@kataruu.com.